Terms & Conditions


WHOLE CAKE & OCCASION CAKE CANCELLATION POLICY
Cake orders cannot be cancelled any later than 72 hours in advance.
Any later than this and we cannot process a refund or change the pick-up date. 


To change or cancel your order, you must email cakes@passiontree.com.au with your order number. Please do not contact the store for changes and cancellations.


COVID-19 POLICY

Cake orders cannot be cancelled any later than 72 hours in advance.
Any later than this and we cannot process a refund or change the pick-up date. 


To change or cancel your order, you must email cakes@passiontree.com.au with your order number.

Please do not contact the store for changes and cancellations.


OCCASION CAKE CHANGES CONFIRMATION
Custom and Wedding Cake orders are only confirmed once full payment has been made. Payment is due prior to invoice due date, once the due date has passed, a new quote will need to be revised. 

DELIVERY

Wrong addresses: In the case of a wrong or non-complete delivery address, the customer will lose the monies spent on the any perishable items, add-ons and delivery fees.

 

Upon delivery, our delivery drivers will contact the customer (multiple attempts if needed) and wait for a reasonable amount of time the at the delivery address. If we aren't able to deliver your order in these circumstances, no refunds will be given and a re-delivery fee will occur.


If the recipient is not home, and the delivery driver can’t get hold of you with the number provided, then a re-delivery fee may occur.


A specific delivery time or date cannot be requested.


REFUND POLICY

If your Passiontree Velvet purchase is faulty or does not meet our quality standards to your satisfaction, you may return it within three days of purchase to the Passiontree Velvet location from which you originally purchased the product. To return an item, the item must be as complete as possible and in its original packaging where possible, and you must provide your receipt or other proof of purchase.

To enable us to maintain our high product standards, you may be required to provide details of your product purchase, its handling and storage and the product fault.

If you have any issues or complaints with this returns process or you wish to provide us with product feedback, please email cakes@passiontree.com.au

Please ensure that you tell the team which store you picked the product up from, when you made the purchase and what the issue was with the product.

We note that refunds will not be available where the product problem has been caused by you not properly handling or storing the product, or not eating the product within its designated shelf life.