Terms & Conditions
WHOLE CAKE & OCCASION CAKE CANCELLATION POLICY
Cake orders cannot be cancelled any later than 72 hours in advance.
Any later than this and we cannot process a refund or change the pick-up date.
To change or cancel your order, you must email email@example.com with your order number.
Please do not contact the store for changes and cancellations.
CUSTOM & WEDDING CAKE CANCELLATION POLICY
For Custom and Wedding Cakes cancelled:
- 30 days prior to your event/pick-up date, a $80 cancellation fee will apply.
- 21 days prior to your event/pick-up date, you will receive a 50% refund and a $80 cancellation fee will apply.
- 14 days prior to you event/pick-up date, no refund will be given.
OCCASION CAKE CHANGES, CUSTOM AND WEDDING CAKE CONFIRMATION
Custom and Wedding Cake orders are only confirmed once full payment has been made. Payment is due prior to invoice due date, once the due date has passed, a new quote will need to be revised.
REFUND & RETURN POLICY
If your Passiontree Velvet purchase is faulty or does not meet our quality standards to your satisfaction, you may return it within three days of purchase to the Passiontree Velvet location from which you originally purchased the product. To return an item, the item must be as complete as possible and in its original packaging where possible, and you must provide your receipt or other proof of purchase.
To enable us to maintain our high product standards, you may be required to provide details of your product purchase, its handling and storage and the product fault.
If you have any issues or complaints with this returns process or you wish to provide us with product feedback, please email firstname.lastname@example.org
Please ensure that you tell the team which store you picked the product up from, when you made the purchase and what the issue was with the product
We note that refunds will not be available where the product problem has been caused by you not properly handling or storing the product, or not eating the product within its designated shelf life.