Terms & Conditions


WHOLE CAKE & OCCASION CAKE CANCELLATION POLICY
Cake orders cannot be cancelled any later than 72 hours in advance.
Any later than this and we cannot process a refund or change the pick-up date. 


To change or cancel your order, you must email cakes@passiontree.com.au with your order number.

Please do not contact the store for changes and cancellations.

CUSTOM & WEDDING CAKE CANCELLATION POLICY
For Custom and Wedding Cakes cancelled:

- 30 days prior to your event/pick-up date, a $80 cancellation fee will apply. 
- 21 days prior to your event/pick-up date, you will receive a 50% refund and a $80 cancellation fee will apply.
- 14 days prior to you event/pick-up date, no refund will be given.


COVID-19 POLICY

Cake orders cannot be cancelled any later than 72 hours in advance.
Any later than this and we cannot process a refund or change the pick-up date. 


To change or cancel your order, you must email cakes@passiontree.com.au with your order number.

Please do not contact the store for changes and cancellations.



OCCASION CAKE CHANGES, CUSTOM AND WEDDING CAKE CONFIRMATION
Custom and Wedding Cake orders are only confirmed once full payment has been made. Payment is due prior to invoice due date, once the due date has passed, a new quote will need to be revised.